What Payment Methods Do You Accept?
You can pay for your online purchases using PayPal or any Credit Card. Transactions are subject to the highest security standards, so you can make your purchases with full peace of mind. Nove25 will never obtain your payment details.
Can I Collect An Order Placed Online In Store?
If you're ordering from Italy, you can choose to collect an order placed online at our Italian stores. When your order is in store, you'll receive a confirmation e-mail with information on how to collect. You'll need to bring the confirmation e-mail and an ID document to collect your item(s). You have 6 months to collect your order. After 6 months, your order will be cancelled and the amount paid will be credited to you in the form of a voucher.
Is There A Minimum Order?
We do not currently have a minimum order
Can I Choose To Pay On Delivery?
Payment on receipt is not an option, but you can pay using PayPal or any credit card, both of which are fully secure.
Can I Place An Order Without Registering?
Yes, you can check out your Nove25 order as a guest. If you expect to make multiple purchases on Nove25, we recommend creating an account. It will make it quicker for you to request a return, view your order history and save your personal details for future orders.
Why Has My Order Been Cancelled?
There are various reasons why you order may have been cancelled. The most common reason for an order to be cancelled is due to a payment error. For more information, you can e-mail us at firstname.lastname@example.org
I Forgot The Password For My Account, Can I Choose A New One?
If you've forgotten your password, you can reset it by clicking here.
Can I Change My Nove25 Account Information?
Of course! To change your Nove25 account information, click "My account" and change your personal details.
How Will My Order Be Packaged?
Each Nove25 piece comes with a velvet pouch to store it and keep it safe, and comes in an exclusive Nove25 branded package.
What E-Mails Will I Receive Regarding My Order?
Once your order is confirmed, you will receive the following e-mails: - Order confirmation - Shipping confirmation - Order receipt confirmation If your order includes a customised item designed using our #Mynove25 configurator, you will receive an additional e-mail updating you on the status of the production process.