GENERAL CONDITIONS OF SALE — NOVE25
Last updated: October 2026
Contents
- 1. Who we are and who sells
- 2. Scope
- 3. Products, availability and orders
- 4. Prices, payments and invoicing
- 5. Club Nove25 promotional codes and vouchers
- 6. Shipping and delivery
- 7. Right of withdrawal, returns and exchanges
- 8. Personalised products
- 9. Defective products and legal guarantee
- 10. Customer Service
- 11. Data protection
- 12. Force majeure
- 13. Governing law and jurisdiction
- 14. Changes to these conditions
1. Who we are and who sells
Nove25 S.r.l. (“NOVE25”) is an Italian company with VAT no. and Tax Code 04217070962, REA MI-1733121, and registered office at Via Savona 127/B, 20144 Milan (MI), Italy.
NOVE25 owns the NOVE25 trademark and the related intellectual property rights.
Velara Brands, S.L. (“Velara”) acts as Seller of Record and contractual seller for products purchased through www.nove25.net (the “Website”).
Velara Brands, S.L. — Spanish Tax ID (NIF) B22672596 — C/ Roger de Lauria 19, 4th Floor, 46002 Valencia, Spain.
All purchases made through the Website are entered into between the Customer and Velara Brands, S.L., which will also be the entity issuing the corresponding sales invoice.
NOVE25 remains the owner of the trademark, while Velara manages the online sales operations pursuant to the agreements in place between the two companies.
2. Scope
These General Conditions of Sale (“GCS”) apply to all purchases made through the Website.
By placing an order, the Customer accepts the GCS in force at that time.
Purchases may only be made by persons of legal age or otherwise having sufficient legal capacity to enter into a contract.
Purchases for resale purposes are not permitted unless previously and expressly agreed with NOVE25 or Velara.
3. Products, availability and orders
Each product page will display the product’s main characteristics, price and availability.
Photographs and representations of products are for illustrative purposes. In the case of handcrafted or personalised products, there may be minor differences compared with the images shown on the Website.
Certain products may be personalised in accordance with the options available during the purchase process.
To place an order, the Customer must select the products, provide the required information, choose the delivery and payment method and confirm the purchase.
The sales contract will be deemed concluded when the Customer receives the order confirmation by email.
If a product is unavailable, there is a manifest error in the price or product information, payment cannot be processed, or there are reasonable indications of fraud, Velara may reject or cancel the order. If any amount has already been charged, the corresponding refund will be made.
4. Prices, payments and invoicing
Prices shown on the Website will include applicable taxes where required.
Shipping charges and any other applicable costs will be shown before the Customer confirms the purchase.
Prices may be changed at any time, but changes will not affect orders that have already been confirmed.
The available payment methods will be those shown during the checkout process.
Invoices for purchases made through the Website will be issued by Velara Brands, S.L. in its capacity as Seller of Record and contractual seller.
5. Club Nove25 promotional codes and vouchers
NOVE25 may offer Club Nove25 members promotional codes, vouchers or other commercial benefits subject to the specific terms communicated for each promotion. When used on the Website, Velara Brands, S.L., as Seller of Record and contractual seller, will apply the relevant discount to the purchase.
Welcome Discount
The Welcome Discount is reserved for Club Nove25 members who receive the relevant promotional code. It is personal, cannot be combined with other promotions or codes associated with special occasions, may be used only once in a single transaction and must be used within 30 days of receipt of the relevant email. It does not apply to collaborations, fine jewelry, Custom Free, non-jewelry products, already discounted products or gift cards. The code must be entered during checkout on the Website.
Birthday Discount
The Birthday Discount is reserved for Club Nove25 members who receive the relevant promotional code for their birthday. It is personal, cannot be combined with other promotions or codes associated with special occasions, may be used only once in a single transaction and must be used within 30 days of receipt of the relevant email. To apply the discount, the order must reach a minimum value of €59, CHF 59, USD 59 or GBP 59, depending on the purchase currency. It does not apply to collaborations, fine jewelry, Custom Free, non-jewelry products, already discounted products or gift cards. The code must be entered during checkout on the Website.
Promotions applicable in NOVE25 physical stores will be governed by the specific terms communicated for those stores.
6. Shipping and delivery
Available destinations, shipping methods, costs and estimated delivery times will be indicated on the Website or during the purchase process.
Velara will use its best efforts to deliver the products within the indicated timeframe and, in any event, within the maximum periods established by applicable law.
Delivery times may be affected by the manufacture of personalised products, customs procedures or other circumstances beyond Velara’s reasonable control.
Shipments outside Europe
For shipments to countries outside Europe, unless expressly stated otherwise during the purchase process, customs duties, import taxes, customs clearance charges and any other charges imposed in the destination country will be the Customer’s responsibility.
These amounts are not included in the product price or in the shipping charges collected during the purchase.
The Customer will also be responsible for providing any information or documentation that customs authorities may require to complete the import process.
7. Right of withdrawal, returns and exchanges
Where the Customer qualifies as a consumer, the Customer may withdraw from the purchase within 14 calendar days following receipt of the product, without having to provide any reason and subject to the exceptions provided by law.
To exercise this right, the Customer must communicate the decision through the returns procedure available on the Website or through Customer Service.
Once the withdrawal has been communicated, the product must be returned within the following 14 days.
Products must be returned complete and in an appropriate condition. The Customer will only be liable for any diminished value resulting from handling other than that necessary to establish the nature, characteristics and functioning of the product.
In the event of withdrawal, Velara will refund the amounts legally due, including standard delivery charges where applicable, using the same means of payment used for the purchase unless otherwise agreed.
The direct costs of returning the products will be borne by the Customer, unless free returns are expressly offered or the product is defective or incorrect.
Velara may withhold the refund until it has received the products or until the Customer provides evidence that they have been returned, as applicable.
Exchanges
In addition to the statutory right of withdrawal, the Customer may request one exchange of size, colour or product within 30 days following delivery, subject to availability and the conditions set out in the Returns Policy.
Products must be unused, unaltered and in their original packaging.
This exchange option will not apply to personalised products.
8. Personalised products
Products made to the Customer’s specifications or clearly personalised — including engravings, inscriptions, dates, symbols or other personalisations — are excluded from the right of withdrawal where permitted by applicable law.
This exclusion does not affect the Customer’s rights where the product is defective, lacks conformity or does not correspond to what was ordered.
Manufacturing and delivery times for personalised products may be longer than those for standard products and will be indicated during the purchase process where applicable.
9. Defective products and legal guarantee
All products are covered by the statutory guarantee of conformity provided for under applicable law.
Velara Brands, S.L., as the contractual seller, will be responsible to the Customer for the obligations legally incumbent upon the seller.
If a product arrives damaged, is defective or does not correspond to the order placed, the Customer must contact Customer Service.
Where there is a lack of conformity, the Customer will be entitled to the remedies provided by applicable law, including, as appropriate, repair, replacement, price reduction or termination of the contract.
The costs arising from the return of defective or incorrect products will be borne by the seller where applicable.
Normal wear and tear or damage resulting from accident, misuse or failure to follow product care instructions will not constitute a lack of conformity.
10. Customer Service
For any query relating to orders, payments, invoicing, shipping, returns, refunds or products purchased through the Website, the Customer may use the Customer Service channels available on the Website.
Matters relating to online purchases will be handled by NOVE25 and/or Velara as appropriate, with Velara Brands, S.L. being the contractual seller vis-à-vis the Customer.
11. Data protection
Personal data will be processed in accordance with the Privacy Policy available on the Website.
The use of cookies and similar technologies will be governed by the corresponding Cookie Policy.
12. Force majeure
Velara will not be liable for delays or failures resulting from circumstances reasonably beyond its control, without prejudice to any mandatory rights granted to consumers under applicable law.
13. Governing law and jurisdiction
Sales contracts entered into through the Website with Velara Brands, S.L. as contractual seller will be governed by Spanish law.
Where the Customer is a consumer residing in another country, this choice of law will not deprive the Customer of the protection afforded by the mandatory provisions of the law of the Customer’s country of residence that may apply.
Any dispute involving consumers will be submitted to the competent courts in accordance with the applicable consumer protection rules.
For Customers who do not qualify as consumers, the courts of Valencia, Spain, will have jurisdiction, unless otherwise required by mandatory law.
14. Changes to these conditions
NOVE25 and Velara may amend these GCS where necessary.
The conditions applicable to each purchase will be those in force at the time the order is placed. Subsequent changes will not affect orders that have already been concluded.