SHIPPING & RETURNS ON NOVE25 

INFORMATION CONCERNING THE STATUORY RIGHT OF WITHDRAWAL PURSUANT TO THE ITALIAN LEGISLATIVE DECREE 21/2014.

If you purchased an item via the website www.nove25.net, you have the right to withdraw from the contract, without giving any reasons, within 14 days from the purchased goods delivery. The withdrawal may cover all the purchased goods or only part of the goods themselves.

Cancellation effects

If you decide to terminate the contract, you will be reimbursed all the payments you made to us, without delays and in any case, not more than 14 days from the day we have been informed of the cancellation of the current contract.

Reimbursement will be made using the same payment method you used for the initial transaction, unless otherwise requested; in any case, you should not sustain any consequence from the refund.

The refund can be suspended until the returns process has been completed and the cost of returning any purchase will be at your own costs. 

To exercise the statutory right of withdrawal, simply follow the below procedures.

Order Return carried out through a "Nove25 Account": online procedure for return to one of our European Nove25 Stores or via Courier.

Only if you have made a purchase as a Registered User via the website www.nove25.net, you can start this online procedure in the personal section "Returns and Size Changes" and choose whether to request a Return in Store or Return to our Returns Office.

Return to Nove25 Store
You may go to the selected European Nove25 Store along with the Return Form received by E-mail and deliver the item you wish to return. Our Nove25 Store will be responsible for shipping back your item to be returned to our Returns Office.
Going to Nove25 Store, you can choose whether to buy a new item by making a new purchase.
 

Return to Nove25 Returns Office

By selecting the Return to Nove25 Returns Office, you will have to ship back the item to be returned, along with the printed Return Form (inside the package) to our Returns Office, bearing all the concerning expense.

In both cases, upon item receiving, you will be contacted by one of our Returns Office operators to complete the above procedure, informing us if you intend to replace the item or if you prefer to receive the concerning refund. You will receive your new item or refund within 15 working days from the date of the item receiving at our Returns Office.

Order Return carried out as a “Guest”

If you have purchased an item as a “Guest” on www.nove25.net Web Site, you can ask for your order return within 14 working days from the date of the item receiving, simply sending an E-mail to info@nove25.net.

OTHER IMPORTANT INFORMATION

All returns must follow the correct procedure and acceptance “Terms & Condition”; if you don’t accept these terms, Nove25 cannot process the return request. 

Please note that the return must be sent within 30 days of filling out a Return Request Form on the website.

In all cases, in order to have the right to a full reimbursement of an item, the item must be returned in full, in the same state in which it was sold, in the original packaging and with any accessories and all its original content. The cost of the returned item will be reimbursed to the person who finalized the order, using the same payment method used for the initial transaction (Paypal, Credit Card, or Nove25 Gift Card) only after the returned item has been well received, checked and confirmed, and in any case excluding shipping costs (if applied to the order).

Exceptions

If you purchased a taylor-made or customized item - in a Nove25 Store or via the website www.nove25.net - you will not be able to return this item.


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